We hope that you don’t have to cancel your tour, but if you do here is our cancellation policy:

Guests must book New TourLeans, LLC tours through our website, NewTourLeans.com. New TourLeans, LLC accepts all major credit cards (with the exception of American Express) or Pay Pal.  Full payment must be made at the time of booking to reserve your tour. Cancellations requested 7 DAYS OR MORE before the date and time of your scheduled tour will be honored with a full refund to your original payment method within 3 business days. Tours CANNOT BE CANCELED OR REFUNDED if the request is made LESS THAN 7 DAYS before the date and time of your scheduled tour. New TourLeans, LLC, at its sole discretion, and on a case by case basis, may modify these cancellation terms if a guest makes such a request either on the New TourLeans, LLC website or through customer service.  New TourLeans operates tours regardless of the weather at the discretion of New TourLeans, LLC. In the rare event that New TourLeans cancels a tour due to weather or any other reason at its discretion, a full refund to your original payment method will be made within 3 business days.